AFs crappy new website

greenhorn1 · Tue Jul 21, 2009 2:51 pm

I know we've discussed how much american frame's new website design sucks before but can someone explain to me how their new matting measurements work? You put in the art size (8.5 x 11 in this case) and then they ask for overlap. well i don't really want overlap because the art is 8.5 x 11 and the paper is larger than that but i'll choose 1/16". that brings up a matte window opening of 8 3/8" x 10 7/8" I can live with that. 2" border all around and you would think frame size would be 12 3/8 x 14 7/8 but it's NOT. instead it's showing a frame size of 12 1/4 x 14 3/4. Am I insane or is that less than the dimensions of the matte board?

Anyone know how they calculate matte and frame sizes now?

Danno1 · Tue Jul 21, 2009 2:56 pm

I have no idea, you may have to call them. Since the site has been on line, I havent placed a single order. No longer super easy thats for sure.

byc101 · Tue Jul 21, 2009 3:04 pm

I can't stand their new site. I've only placed one order since the new site went up and I placed it over the phone.

lightyears2010 · Tue Jul 21, 2009 3:07 pm

if it aint broke dont fix it. they took a website that was extremely simple to navigate and made it a train wreck. it took me 20 minutes to upload a pic. it kept giving me a size error message or some crap. do the frames still come assembled? it used to mention being assembled unless you request otherwise...last time i looked at the site there was no mention of it. i prolly wont use em anymore.

hillsj2001 · Tue Jul 21, 2009 3:15 pm

im so computer dumb that i couldn't even figure out how to upload a pic to their new site...sitting on a gift certificate that i can't use cause i can't figure out the new site

Tue Jul 21, 2009 5:33 pm

lightyears2010 wrote:if it aint broke dont fix it. they took a website that was extremely simple to navigate and made it a train wreck. it took me 20 minutes to upload a pic. it kept giving me a size error message or some crap. do the frames still come assembled? it used to mention being assembled unless you request otherwise...last time i looked at the site there was no mention of it. i prolly wont use em anymore.

I ordered a frame & matte (22 x 28), but I ordered the mat without a window in it--I cut it myself. The frame came assembled in probably the best packing job I've ever seen to ward off the evils of UPS.

robertstjohn · Tue Jul 21, 2009 5:46 pm

The overlap is only for the mat...if you so choose to purchase one said mat

cubbiephan · Tue Jul 21, 2009 7:29 pm

byc101 wrote:I can't stand their new site. I've only placed one order since the new site went up and I placed it over the phone.

Q4T

Tue Jul 21, 2009 8:20 pm

greenhorn1 wrote:I know we've discussed how much american frame's new website design sucks before but can someone explain to me how their new matting measurements work? You put in the art size (8.5 x 11 in this case) and then they ask for overlap. well i don't really want overlap because the art is 8.5 x 11 and the paper is larger than that but i'll choose 1/16". that brings up a matte window opening of 8 3/8" x 10 7/8" I can live with that. 2" border all around and you would think frame size would be 12 3/8 x 14 7/8 but it's NOT. instead it's showing a frame size of 12 1/4 x 14 3/4. Am I insane or is that less than the dimensions of the matte board?

Anyone know how they calculate matte and frame sizes now?

I played with it a little...I picked art size of 19 x 25, matte border of 2" all around and overlap of 1/8". The frame was 23 3/4 x 29 3/4. When I made the border 2 1/8" all around (to include the overlap), the frame size changed to 24 x 30, as I expected.

Looks like they are including the offset to cover the print in the width of the border.

In the case you describe, it appears it is removing 1/8 (or 2 x 1/16) from the overall outer dimensions. If you made the border 2 1/16" all around, you would get 12 3/8 x 14 7/8 as you expected.

greenhorn1 · Tue Jul 21, 2009 8:46 pm

i think the problem is that their site doesn't account for changes in overlap (from 1/8th to 1/16th) by an equal change in frame size. stupid design flaw that can be worked around by fudging the numbers but yeah not user friendly at all.

bathroommonkey · Tue Jul 21, 2009 11:14 pm

i was worried this was about Arcade Fire's site.

theomont · Wed Jul 22, 2009 12:48 pm

I thought you bought stuff at Abercrombie and Fitch for a second.

rva80 · Thu Jul 23, 2009 11:59 am

I can't figure out how to load a pic either, can someone help me with this, I use to just save a image and load it up just like that, But I have tried like 30 times and it keeps saying its needs to be 650x650 pixels. Is there a way to change the image ? I have no clue

Codeblue · Thu Jul 23, 2009 2:05 pm

http://lmgtfy.com/?q=picture+resizing