Damaged in mail.

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turnJBup
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Fri Sep 17, 2021 4:20 pm

It’s been so long since I’ve had to deal with anything damaged. I insured a metal poster for $500. Which means they have to sign for it. I told him to inspect the box before signing. What happens if he signs for it knowing the box was bent? Who files the insurance claim? Thanks for any help guys!
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jjttdw
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Fri Sep 17, 2021 4:42 pm

Gonna guess that it is you who files the claim since you are the one who purchased the insurance.
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Codeblue
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Fri Sep 17, 2021 4:56 pm

Assuming you used usps:

https://www.usps.com/help/claims.htm

Short answer is either person can file.
RupertPupkin wrote:I live by this rule and this rule alone: people are drymounting idiots.
turnJBup
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Fri Sep 17, 2021 4:56 pm

Thanks for your post…
It’s a strange process.
Would have been easier if he had refused it.
I guess he signed for it and has it in his possession even though it was clearly damaged. I thought that the recipient files? I mean that’s where the item is, doesn’t his post office handle it? My PO can’t see the damage from here. I haven’t had to do this in over a decade. I remember as the recipient I filed.
papaver
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Fri Sep 17, 2021 5:00 pm

turnJBup wrote:
Fri Sep 17, 2021 4:56 pm
Thanks for your post…
It’s a strange process.
Would have been easier if he had refused it.
I guess he signed for it and has it in his possession even though it was clearly damaged. I thought that the recipient files? I mean that’s where the item is, doesn’t his post office handle it? My PO can’t see the damage from here. I haven’t had to do this in over a decade. I remember as the recipient I filed.
no you file most always. you refund and get a refund from insurance. that's always how its worked for me.
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earlgreytoast
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Fri Sep 17, 2021 5:45 pm

NFTs don’t get damaged in transit. Just sayin.
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Codeblue
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Fri Sep 17, 2021 6:25 pm

Luls.
RupertPupkin wrote:I live by this rule and this rule alone: people are drymounting idiots.
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ygolohcysp
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Fri Sep 17, 2021 6:55 pm

yup, you file. get pictures from him of the box, all sides with the label clearly visible and of the damage to the item. USPS may ask to inspect, at that point its up to them to bring it in to their post office and have that done, or you refund them and have them ship it back to you so you can do that part yourself. you're on the hook though to make them whole regardless, it would be nice if they brought the item to their post office but at the end of the day you bought insurance for YOU not for them.


what kind of packaging did you use? I can tell you from experience that if it wasn't a pre constructed box USPS is gonna tell you tough fudge and that's gonna be the reason.
A public relations nightmare

SLAPPED WITH FLIPPING
turnJBup
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Fri Sep 17, 2021 7:14 pm

Used the same cardboard it came in.
Thanks y’all!
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ygolohcysp
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Fri Sep 17, 2021 7:49 pm

turnJBup wrote:
Fri Sep 17, 2021 7:14 pm
Used the same cardboard it came in.
Thanks y’all!
if it's a cardboard stack all i can say is good luck. if it's not a box you there's a good chance you lose automatically.
A public relations nightmare

SLAPPED WITH FLIPPING
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