Trouble with an artist who cannot pack a print

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turnJBup
Art Expert
Posts: 8942
Joined: Sun Sep 18, 2005 12:00 am
Location: California

Fri Sep 20, 2019 3:17 pm

I bought a print from a popular Avett Brothers artist.
It came crammed into a plastic sleeve that was too small, with the craft paper carefully folded around the poster. Didn’t have a prayer in a 4” tube.
It has roughly 6 areas of damage including 2 wrinkles in the image.
The Avett group on FB has a handful of people complaining of damaged posters.
Wrote him.
No response for about 4 days approximately, so I filed a PayPal claim.
10 days later I get a response.
He says he is unable to send a replacement until the claim is dropped.
I sent the print back, packaged correctly, and stated I don’t understand how your hands are tied because of a claim. That’s the standard process.
“ We can’t have 2 refund/ replacement processes ( through the fulfillment team and Paypal) happening at once “
I’m lost. The more I think about it, the more it seems shady.
The way he packs I have absolutely zero confidence I will receive a new print.
He could simply throw the same poster in the return shipment and I would be stuck with it no?
Any advice/ info is appreciated.
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WolfBrewer
Art Connoisseur
Posts: 370
Joined: Sun Jan 24, 2016 5:27 am
Location: Austin, TX

Fri Sep 20, 2019 3:33 pm

I'd do what I can to take a refund only and move on.
turnJBup
Art Expert
Posts: 8942
Joined: Sun Sep 18, 2005 12:00 am
Location: California

Fri Sep 20, 2019 3:37 pm

PayPal will refund if the claim runs it’s course.
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Codeblue
Yaks 2 Much
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Joined: Sun Nov 07, 2004 1:00 am
Location: Expresso Beans

Fri Sep 20, 2019 4:27 pm

Name 'n shame or GTFO.
RupertPupkin wrote:I live by this rule and this rule alone: people are drymounting idiots.
turnJBup
Art Expert
Posts: 8942
Joined: Sun Sep 18, 2005 12:00 am
Location: California

Fri Sep 20, 2019 4:51 pm

Was hoping for some advice from you Mikey.
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Codeblue
Yaks 2 Much
Posts: 51691
Joined: Sun Nov 07, 2004 1:00 am
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Fri Sep 20, 2019 5:09 pm

I woulda waited more than 4 days before filing a claim. Prolly woulda sent a few emails over a couple weeks, then if no response, file a claim. If ya REALLY want the poster, yer gonna have to play ball and hope whoever the fug it is comes through. If they don't, just don't do business with em ever a again, AND name 'n shame or GTFO.
RupertPupkin wrote:I live by this rule and this rule alone: people are drymounting idiots.
turnJBup
Art Expert
Posts: 8942
Joined: Sun Sep 18, 2005 12:00 am
Location: California

Fri Sep 20, 2019 6:17 pm

No, the poster isn’t do or die.
A full refund with return shipping is fine.
That’s what I’ll request.
Never heard of a merchant withholding, until a claim is removed.
Defeats the entire purpose and leaves the buyers arse in the wind.
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