Grateful Dead Santa Clara Fare Thee Well II 15 Status Releas
So confused right now - got the email saying China Cat was oversold and that I'd get a refund and a variant instead.
Haven't gotten the refund, and now have two shipping confirmation emails that China Cat has shipped. WTF?
Haven't gotten the refund, and now have two shipping confirmation emails that China Cat has shipped. WTF?
- sidewaysscott
- Art God
- Posts: 23705
- Joined: Thu May 15, 2008 11:22 am
- Location: denver
wow. here's hoping you get both! it must really be difficult.Aphex139 wrote:So confused right now - got the email saying China Cat was oversold and that I'd get a refund and a variant instead.
Haven't gotten the refund, and now have two shipping confirmation emails that China Cat has shipped. WTF?
pay via paypal, use credit card,file dispute at the 20 day mark if suspicious. don't deal with noobs. don't trade with noobs. request feedback ahead of time. there are lots of good people 'round here.
- TerrapinMoon
- Art Enthusiast
- Posts: 66
- Joined: Thu Jul 09, 2015 9:04 am
Here's what I ordered / received so far :
Order 1 : China Cat --> Shipped and received MINT. Had to cut the tube open though...it was a 2 in. tube
Order 2 : Terrapin Foil --> Shipped twice with two seperate tracking numbers (have not received yet)
Order 3 : Train SC --> Shipped , have not received yet
Order 1 : China Cat --> Shipped and received MINT. Had to cut the tube open though...it was a 2 in. tube
Order 2 : Terrapin Foil --> Shipped twice with two seperate tracking numbers (have not received yet)
Order 3 : Train SC --> Shipped , have not received yet
- mixmastermarflow2001
- Art Connoisseur
- Posts: 278
- Joined: Thu May 14, 2009 8:22 pm
Odds of resolving this quicker through paypal alone?
"Given the circumstances of the situation, we can reship new merchandise to replace the damaged item that you received in order to resolve this matter. To start that process, we ask that you would email us photos of the damaged merchandise that you received. Once we have received those photos, we will reach out to our warehouse so that they can email a return mailer. When you receive the return mailer, please send the damaged merchandise back to our warehouse using the return mailer so that you do not incur new shipping fees. Once we have received it, we will ship out new items to replace that damaged merchandise.
In the event that we are unable to reship new merchandise, we will immediately refund the cost of the returned damaged merchandise back to your credit card or PayPal account.
We sincerely apologize for any inconvenience. If you have any other question, please feel free to contact us.
Thank you,
Support | One Live Media
512-371-6924 | 866-521-9734 fax
support@onelivemedia.com | www.onelivemedia.com"
"Given the circumstances of the situation, we can reship new merchandise to replace the damaged item that you received in order to resolve this matter. To start that process, we ask that you would email us photos of the damaged merchandise that you received. Once we have received those photos, we will reach out to our warehouse so that they can email a return mailer. When you receive the return mailer, please send the damaged merchandise back to our warehouse using the return mailer so that you do not incur new shipping fees. Once we have received it, we will ship out new items to replace that damaged merchandise.
In the event that we are unable to reship new merchandise, we will immediately refund the cost of the returned damaged merchandise back to your credit card or PayPal account.
We sincerely apologize for any inconvenience. If you have any other question, please feel free to contact us.
Thank you,
Support | One Live Media
512-371-6924 | 866-521-9734 fax
support@onelivemedia.com | www.onelivemedia.com"
- bryndavies
- Art Expert
- Posts: 9838
- Joined: Tue Dec 29, 2009 6:44 pm
- Location: The Last Frontier
My thoughts on that are as follows: "drymount you I'm taking pictures. Send me the damn return shipping label, and refund me. I tried to cancel the order, so why would I have to prove anything to you about the items' condition. And even if I didn't cancel, drymount you, refund me."
We shall see where this tactic leads.
We shall see where this tactic leads.
T.K.C.
- electrachrome
- Site Admin
- Posts: 18199
- Joined: Tue Jun 22, 2004 12:00 am
- Location: Boston
that sounds about right. Mark Ryden's General Sherman print was handled in the same manor. There was a lot of shipping damage on that one. customer's were asked to do the same thing. In Ryden's case, they just e-mailed you a return label and you folded up the print into an 8x10 envelope (or however you wanted to send it back) and a new print (with your same number) was reshipped with tube inside a box.mixmastermarflow2001 wrote:Odds of resolving this quicker through paypal alone?
"Given the circumstances of the situation, we can reship new merchandise to replace the damaged item that you received in order to resolve this matter. To start that process, we ask that you would email us photos of the damaged merchandise that you received. Once we have received those photos, we will reach out to our warehouse so that they can email a return mailer. When you receive the return mailer, please send the damaged merchandise back to our warehouse using the return mailer so that you do not incur new shipping fees. Once we have received it, we will ship out new items to replace that damaged merchandise.
In the event that we are unable to reship new merchandise, we will immediately refund the cost of the returned damaged merchandise back to your credit card or PayPal account.
We sincerely apologize for any inconvenience. If you have any other question, please feel free to contact us.
Thank you,
Support | One Live Media
512-371-6924 | 866-521-9734 fax
support@onelivemedia.com | http://www.onelivemedia.com"
no release threads back then ...lots of names I haven't seen in a long time ta'boot
http://forum.expressobeans.com/viewtopi ... &start=285
It never ceases to amaze me how many merchandising vendors there are that still are not capable of handling and packing a poster properly.electrachrome wrote:
that sounds about right. Mark Ryden's General Sherman print was handled in the same manor. There was a lot of shipping damage on that one. customer's were asked to do the same thing. In Ryden's case, they just e-mailed you a return label and you folded up the print into an 8x10 envelope (or however you wanted to send it back) and a new print (with your same number) was reshipped with tube inside a box.
Ordered Train prints and got cats???
Codeblue wrote:Ya know they'll put out at least 1 "ZOMG gotta rub mah nuts on another dukes butt to get in line for it" poster.
Just got this email (I ordered Trains, and got China Cats)
So some people get a messed up order and get free variant prints out of it, in my case they're gonna hold my original order hostage until they get their (damaged) china cat posters back.Thank you for your recent order from the Fare Thee Well store. Unfortunately, due to a technical error you may have received the incorrect poster. We are deeply sorry for any inconvenience this may have caused you and have put measures in place to ensure that this will not occur again in the future.
In order to send you the Fare Thee Well Train Screen Print you ordered,we will need you to return the Fare Thee Well China Cat Screen Print you received no later than August 24, 2015, using the return label that will be sent to you in a separate email by end of day Friday, July 24, 2015.
Once we have received and confirmed the return of your Fare Thee Well China Cat Screen Print poster, only then, we will send you the Fare Thee Well Train Screen Print you originally ordered. If the poster is not returned by August 24, 2015, or if you should decide to keep the Fare Thee Well China Cat Screen Print then we will be cancelling the Fare Thee Well Train Screen Print poster from your initial order.
Please ensure your package is properly re-packed as it was received.
Once again, please accept our apologies for this issue.
Regards
Fare Thee Well Merch Store
- electrachrome
- Site Admin
- Posts: 18199
- Joined: Tue Jun 22, 2004 12:00 am
- Location: Boston
well, that should be no problem.Please ensure your package is properly re-packed as it was received.
- bryndavies
- Art Expert
- Posts: 9838
- Joined: Tue Dec 29, 2009 6:44 pm
- Location: The Last Frontier
mkultra87 wrote:Just got this email (I ordered Trains, and got China Cats)
So some people get a messed up order and get free variant prints out of it, in my case they're gonna hold my original order hostage until they get their (damaged) china cat posters back.Thank you for your recent order from the Fare Thee Well store. Unfortunately, due to a technical error you may have received the incorrect poster. We are deeply sorry for any inconvenience this may have caused you and have put measures in place to ensure that this will not occur again in the future.
In order to send you the Fare Thee Well Train Screen Print you ordered,we will need you to return the Fare Thee Well China Cat Screen Print you received no later than August 24, 2015, using the return label that will be sent to you in a separate email by end of day Friday, July 24, 2015.
Once we have received and confirmed the return of your Fare Thee Well China Cat Screen Print poster, only then, we will send you the Fare Thee Well Train Screen Print you originally ordered. If the poster is not returned by August 24, 2015, or if you should decide to keep the Fare Thee Well China Cat Screen Print then we will be cancelling the Fare Thee Well Train Screen Print poster from your initial order.
Please ensure your package is properly re-packed as it was received.
Once again, please accept our apologies for this issue.
Regards
Fare Thee Well Merch Store
Just because they tell you to do something doesn't mean you have to. Unless you really want that train, which I'm not sure how or where they are going to come up with one.
T.K.C.
Took the words right out of my mouth! This is a great opportunity to show them how to actually ship a poster. As Bob Weir says, we need to make sure that everything is just exactly perfect.electrachrome wrote:well, that should be no problem.Please ensure your package is properly re-packed as it was received.