dylansdad wrote:My thoughts: There is no checkout system in the world that will sell 850 posters to 10,000 people. Only a broken one would do that.
There will always be someone faster and/or luckier than you, I guess it's a fact of life. I don't like the thought of somebody managing to get ten sets into ten different carts and having a Ticketmasteresque timed reservation system give him ample time to move along and check out one poster after another. People are going to miss out no matter what, so at least use a checkout system that levels the playing field and forces people to check out one order at a time before they try and go back for seconds. I would rather get an error message at the last step of checkout than try to cart it and get an "I'm sorry, someone else is buying the last one right now." I've had that happen at plenty of other sites with different cart systems--a timed cart doesn't guarantee you a shot at a poster, it just dashes your hopes a moment or two sooner. I promise you that a tough competitor can get a big stack of multiple posters carted faster than me--do I really want those to be reserved in their name for 90 seconds? Cart, cart, cart, cart, cart, cart, cart, cart, cart, cart--then go back and complete checkout on each one, taking your time because they are all reserved for you. Great way to enable the competition.
If Mondo switched to this, we wouldn't know for sure if something was truly sold out for a while, and things would be popping back into (and out of) stock as the timers ran out and stock was replenished and fluctuating. People claim to want that, but there would still be tons of people complaining because they missed out, but with a much messier and ultimately less fair process that would just cater to those who know how to work the system. Instead of being totally locked out because someone else carted faster than you, you can potentially cart after the other guy but do your best to make it through checkout faster and still come out with a poster if you click fast and get lucky with the shipping and payment loading screens. The current system gives you a shot straight through to the finish line instead of cutting you off completely before you take your first step.
Thanks for being reasonable about stuff always, DD. I don't know how long some of these people have been around the scene, but I think I can count on one hand the number of websites that sell posters that could handle this drop. Tyler doesn't even dare sell his posters directly on a website anymore, it's just too difficult. This giant sale happened, arguably one of Tyler's biggest ever, everything ran RELATIVELY smooth, and people still came out of the woodwork to complain. I'm not saying that customer feedback is unwanted, but I promise we're doing everything we can with these drops, they are not easy.
This site has been a huge source of support since day one, so our appreciation cannot possibly be expressed enough. Expect more big things in 2011!