I've got open orders with Ford Craftsman, and a damaged regular print, and the time between responses asking about these - and the responses themselves - have been super poor. David only responded to a follow-up email where I asked about a promised return label for the damaged print after I posted on FB yesterday (got that response within the hour!). I’ve been trying to be patient and reached out to him before starting to raise the visibility on FB and EB. But after he originally promised a return label for the damaged print, there was no follow-up for 10 days. Yesterday his response was basically, “Can you send this one back as somebody is still likely to want it as the damage is minimal.” Still no return label or response about how I’m supposed to send it back. Also no response about the other orders (including the $250 wood one) except for saying, "hadn't realized that some people placed multiple orders. I'll dig through and see what else you've got." and then 10 days later “I’ll look for the other posters you mentioned”.
About to hit the 120 day mark for a VISA chargeback, so I want to get that process started this week as it feels like I'm getting the run around.
