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Re: The Ebay Advice Column

Posted: Sun Aug 27, 2017 8:59 pm
by Kramerica
biglemoncoke wrote:Update:

So seller never responded to provide me a label - in fact, he actually never really responded so eBay closed the case in my favour and will be processing my refund.

Given that I still got the item, eBay advised me to hold onto it for 30 days and arrange with the seller to return the item. Tried contacting the seller and even letting him know that I can pay to return the prints to him but I am getting no response.

The prints are worth quite a lot so I do want to return the prints to him since I don't think it's right to keep the print and the money. Furthermore, the seller recently moved so the address he has on file with eBay is different than the one he texted me (during our transaction).

So the question is:
- Should I just return the prints to the address he provided through private texts and call it a day? Or
- Should I wait out for a response for 30 days and then send him the prints back to his current address if I do not receive any response?

Given the value of the prints, I am a bit nervous in how I should proceed; I want to make sure I got my bases covered and not have the seller come back and say that I stole the prints from him or have him take me to court for something I never did.

Tried getting eBay to fish a return address from him as well and I don't think he is responding to them as well.
All you can do is make the best effort to return them to the seller. I would contact ebay again if you haven't heard from the seller in 30 days and ask their further guidance. If nothing else, so you have a record that you tried in good faith to get them back.

As long as you still have the prints and are willing to return them if the seller comes calling, I don't see how you could be in any kind of trouble.

Re: The Ebay Advice Column

Posted: Sun Aug 27, 2017 10:35 pm
by biglemoncoke
Kramerica wrote:
biglemoncoke wrote:Update:

So seller never responded to provide me a label - in fact, he actually never really responded so eBay closed the case in my favour and will be processing my refund.

Given that I still got the item, eBay advised me to hold onto it for 30 days and arrange with the seller to return the item. Tried contacting the seller and even letting him know that I can pay to return the prints to him but I am getting no response.

The prints are worth quite a lot so I do want to return the prints to him since I don't think it's right to keep the print and the money. Furthermore, the seller recently moved so the address he has on file with eBay is different than the one he texted me (during our transaction).

So the question is:
- Should I just return the prints to the address he provided through private texts and call it a day? Or
- Should I wait out for a response for 30 days and then send him the prints back to his current address if I do not receive any response?

Given the value of the prints, I am a bit nervous in how I should proceed; I want to make sure I got my bases covered and not have the seller come back and say that I stole the prints from him or have him take me to court for something I never did.

Tried getting eBay to fish a return address from him as well and I don't think he is responding to them as well.
All you can do is make the best effort to return them to the seller. I would contact ebay again if you haven't heard from the seller in 30 days and ask their further guidance. If nothing else, so you have a record that you tried in good faith to get them back.

As long as you still have the prints and are willing to return them if the seller comes calling, I don't see how you could be in any kind of trouble.
Think it might be wise to wait for a full 30 days to send the prints to his new address.

At this point more concerned about any legal ramifications so I just want to make sure taking the right steps.

Re: The Ebay Advice Column

Posted: Mon Aug 28, 2017 8:27 am
by davemfan
biglemoncoke wrote:Think it might be wise to wait for a full 30 days to send the prints to his new address.

At this point more concerned about any legal ramifications so I just want to make sure taking the right steps.
I would not worry about any legal repercussions. You have proof you've tried multiple times to reach out to him and get a shipping address or label so you can return the prints to him. eBay sided with you in a case. I would wait out the 30 days as eBay instructed you to do and then get back with them if you still have not heard from the seller. Obviously you're doing what you can to make good here. You are doing nothing legally wrong.

Re: The Ebay Advice Column

Posted: Mon Aug 28, 2017 12:47 pm
by Codeblue
Keep it. It's the EBer tax.

Re: The Ebay Advice Column

Posted: Tue Sep 05, 2017 5:58 pm
by RottenAtom
Cross-posting from the Pet Peeves thread. This is not Ebay related but maybe somebody has some useful info.

I just had a frustrating experience at the Post Office. They informed me that I can only insure something up to $650 when sending to the UK. Is this true? Can someone please chime in? If so, that is ridiculous. They said the UK set that price, not us. Not sure why they would do that. They're making this transaction a royal pain in the ass. They want to charge me $75 to ship it with less than half the amount covered by insurance. What do folks in the UK do when purchasing valuable prints from the US? Any help would be appreciated. Super annoyed...

Re: The Ebay Advice Column

Posted: Tue Sep 05, 2017 6:03 pm
by stuckeyc
I think global express guaranteed gives you much higher insurance limits

Re: The Ebay Advice Column

Posted: Tue Sep 05, 2017 6:10 pm
by RottenAtom
stuckeyc wrote:I think global express guaranteed gives you much higher insurance limits
Is that also through the USPS?

Re: The Ebay Advice Column

Posted: Tue Sep 05, 2017 6:22 pm
by alittle
Yes, and you can insure up to $2,499.

Re: The Ebay Advice Column

Posted: Tue Sep 05, 2017 6:34 pm
by RottenAtom
Hmm, I asked if there were any other options for me to ship it with full insurance and they said no. They normally know what they're doing in there too. I'll go back in there tomorrow and see what's up...

Re: The Ebay Advice Column

Posted: Tue Sep 05, 2017 6:44 pm
by alittle
I don't think GXG service is available from all locations.

Re: The Ebay Advice Column

Posted: Wed Sep 06, 2017 9:04 am
by halftonegraphics
if its a standard post office and not a kiosk, GXG should be available. if not, find the closest FedEx. GXG is serviced by FedEx, or at least last time i used it, it was. should be a similar price. otherwise, you should be able to generate the label online.

Re: The Ebay Advice Column

Posted: Wed Sep 06, 2017 10:14 am
by davemfan
RottenAtom wrote:Cross-posting from the Pet Peeves thread. This is not Ebay related but maybe somebody has some useful info.

I just had a frustrating experience at the Post Office. They informed me that I can only insure something up to $650 when sending to the UK. Is this true? Can someone please chime in? If so, that is ridiculous. They said the UK set that price, not us. Not sure why they would do that. They're making this transaction a royal pain in the ass. They want to charge me $75 to ship it with less than half the amount covered by insurance. What do folks in the UK do when purchasing valuable prints from the US? Any help would be appreciated. Super annoyed...
I remember going through this a year or so ago. I sold two prints (shipping in same tube) valued at around $800 or so. I found the same thing, no insurance coverage over $600 or 650. I can't remember exactly. I just ended up insuring for the max and packed really well, i think i used pvc. Not sure about the GXG. You should be able to login to usps.com and enter your shipping info and see all the options / insurance limits. Obviously you don't have to buy online if you don't want to but at least you get to see your options.

EDIT: i think i do remember something about GXG but the service was going to cost something crazy like $135+ or something like that. The buyer and i agreed to just send it another way and packed well.

Re: The Ebay Advice Column

Posted: Wed Sep 06, 2017 10:23 am
by alittle
You could also use Insurepost and/or U-Pic if you want to top up insurance.

Re: The Ebay Advice Column

Posted: Wed Sep 06, 2017 11:23 am
by Grateful69Phish
Usps insurance isn't work a nickel
they will fight and deny the claim till the end

Re: The Ebay Advice Column

Posted: Wed Sep 06, 2017 11:29 am
by ryefish75
Grateful69Phish wrote:Usps insurance isn't work a nickel
they will fight and deny the claim till the end
This. Especially for "Art."