Advice please

[antiyou]

I had a deal on two prints that were described as near mint. I open the tube, both prints are face to face with no kraft and there are various tape marks (torn paper) and creases throughout the prints. I was also invoiced for customs as the prints were insured. I would happily eat the cost of the insurance and handling if the prints were in the described condition. However, I feel screwed because the sender insured damaged prints. The seller profited handsomely from the sale and again, were the prints in the described condition, I would have no issue with any of this.

I have tried to resolve this amicably however, the seller is now ignoring the situation. His excuses were, "they looked near mint in the frame... my friend packed the tube so I didn't know they were damaged..." etc. His resolution was "I'll give you $30 back" which doesn't even cover the handling charges I paid for customs. I payed paypal goods and am approaching the 45 day window. I assume I will have to contact the gov't to try to get my customs and brokerage charges back.

Any advice?

[summoner]

Paypal dispute

[antiyou]

I guess I've been lucky... look at my join date. This is the 1st unresolvable bad transaction I have had here. Lots of chit has been damaged over the years in shipping but I've never had an asshole blatantly lie and steal.

Paypal won't help with the customs charges though will they? Will I be reimbursed for the full amount paid through paypal?

[jojobadass]

Paypal dispute

[summoner]

I guess I've been lucky... look at my join date. This is the 1st unresolvable bad transaction I have had here. Lots of chit has been damaged over the years in shipping but I've never had an asshole blatantly lie and steal.

Paypal won't help with the customs charges though will they? Will I be reimbursed for the full amount paid through paypal?

If you can show that the items were returned, and your money refunded, then I would image you would not be due any customs fees.

[GatorsCanes]

I guess I've been lucky... look at my join date. This is the 1st unresolvable bad transaction I have had here. Lots of chit has been damaged over the years in shipping but I've never had an asshole blatantly lie and steal.

Paypal won't help with the customs charges though will they? Will I be reimbursed for the full amount paid through paypal?

Even if PayPal wont help with the custom charges, you're screwed either way. Don't file a claim, nothing happens. File a claim, and maybe something good will come of it. I'd definitely be seeking a partial refund on the amount paid, not just the shipping costs. The items were not described accurately. Long story short, file the claim. Nothing worse can come of it.

[antiyou]

I guess I've been lucky... look at my join date. This is the 1st unresolvable bad transaction I have had here. Lots of chit has been damaged over the years in shipping but I've never had an asshole blatantly lie and steal.

Paypal won't help with the customs charges though will they? Will I be reimbursed for the full amount paid through paypal?

If you can show that the items were returned, and your money refunded, then I would image you would not be due any customs fees.

Customs fees in Canada are due on reciept of the product. No cash... no tube...

[Bickel]

I guess I've been lucky... look at my join date. This is the 1st unresolvable bad transaction I have had here. Lots of chit has been damaged over the years in shipping but I've never had an asshole blatantly lie and steal.

Paypal won't help with the customs charges though will they? Will I be reimbursed for the full amount paid through paypal?

No, they won't reimburse you for anything that you didn't pay through paypal, but it beats being out the full amount, and it takes the original sales amount out of the sellers pocket. File dat claim, man

[turnJBup]

A friend packed the tube?
Gotta love that fuckin' bullshit.
Good luck... open a dispute.

[veltri]

You can apply to customs to get your fees back if the items are returned and also if a partial refund is given.

The refund application is on the back of the customs charge receipt.
You will need to send proof of the refund you got.

It's a pretty painless process.

[canuck]

Is the seller an EB member? Please PM me their username so I can avoid this prick in the future. Good luck with your dispute, you should get your flow back!

[mistersmith]

1) drymount that "friend" shit.

2) PayPal dispute.

3) Tell us the seller's name.

[antiyou]

I have had 8 yrs of transactions on this board and any discrepancies or misunderstandings have been easily rectifiable. I like to think I'm pretty laid back in my definition of near mint as well. Shit, half of the art I've purchased from artists or galleries have been edge dinged or soft cornered. It's the nature of shipping art. That's why there is a border on it.
The member has been registered for a few yrs so I will attribute the lack of contact for a week as a family vacation without eb access. I checked where the tube came from and there are no fires or power outages in the local news reports. I know the northeast US had some long power outages and I remember hearing about fires in Colorado I think. Most of the American news I see is from Detroit so I assume none of you have power and there are constantly fires, gang related deaths and serious crack problems.
I will wait until day 44 and if I don't hear back, I'll take y'all's advice. I don't know about posting the member name. I guess after (if) I have to file a claim if that is customary I will if asked. I'll share through pm though.
I didn't miss any fine print in the paypal dispute rules though... 45 days is calendar not business days no?

Here's something amusing on a lighter note:

[ryanfromindiana]

I would just start the process now if I were you. You can always cancel it and it may motivate them to act. Good luck! I really hope everything works out.

[Vytis33]

Open a dispute. The end.