USPS woes :(

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Postby wottagunn on Fri Jul 07, 2017 12:56 am

Hey all, looking for some advice here.
I sent a fat bird packaged flat to America, via Australia Post which changes hand to USPS. It was damaged in transit resulting in a horizontal crease across the entirety of the print.
I thought I packaged it pretty damn well (a foam core and cardboard sandwich, wrapped in bubble wrap, and then inside a bubble wrap padded bag), but obviously not well enough. Have sent several flat packages like this without issue but unfortunately not this time.

Anyway, what is the correct course of action I should take? A partial refund to the buyer? A full refund? Obviously I don't want to be out the entire cost of the print but of course my buyer did not pay for a damaged print.
Any advice would be great, cheers
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Postby alittle on Fri Jul 07, 2017 3:07 am

Did you insure the print?
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Postby wottagunn on Fri Jul 07, 2017 4:04 am

No. It wasn't requested, but I did not offer/suggest it.
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Postby crkohler on Fri Jul 07, 2017 9:03 am

Always insure, makes life easier. I would work with the buyer and see if they still want the print in its current condition. If they do, see if you to can agree on how much the damage is worth and issue a partial refund. If the buyer doesn't want it give a full refund and ask to have the print sent back.
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Postby davemfan on Fri Jul 07, 2017 9:14 am

wottagunn wrote:No. It wasn't requested, but I did not offer/suggest it.


As a seller you should always insure unless you want to deal with situations like this. Insurance is for you, the seller, not the buyer. The seller is responsible for getting the buyer an undamaged print. All the buyer has to do is file a paypal claim (item not as described) and they get their money back and you are left with a damaged print with no other recourse.

You can try and work with the buyer to see if they will accept a partial or whatever but keep the above in mind when messaging them.
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Postby halftonegraphics on Thu Jul 20, 2017 11:41 am

for those that use click n ship

Your Click-N-Ship® Upcoming Postage Adjustment Updates

The US Postal Service started a new postage adjustment process for identifying label discrepancies on Click-N-Ship® accounts. If the information entered during label creation did not match the information captured by USPS during the shipping process, customers have been notified via email for each identified label.

USPS will continue to monitor these inconsistencies, and in addition to notifications, will require additional payment if the item is found to have insufficient postage. If you receive this notification, you can log in to your Click-N-Ship® account to review and pay the postage due. Customers can prevent these discrepancies by avoiding common shipping mistakes and entering package characteristics as accurately as possible. Some common shipping mistakes may include:
Labels and Packaging

It is important to use the correct box associated with the package and service type selected. For example, if a Click-N-Ship® label for a Priority Mail® Medium Flat Rate Box is printed, but a Priority Mail® Large Flat Rate Box is used instead, this will be identified as discrepancy.
Package Weight and Dimensions

When shipping using your own packaging, accurately entering weight and dimensions is essential to ensure the correct postage cost is paid.
Ship From Zip Code

In order to be sure that postage for Priority Mail® and Priority Mail Express® is correctly calculated, it is important to accurately enter the correct Zip Code™ from which the package will be shipped to avoid the possibility of additional postage being required. Please note that the Zip Code™ from which the package will be shipped may differ from the return address Zip Code™; in this case, please be sure to enter both a Return Address and a Ship From Zip Code™ when creating labels.
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Postby chevyav53 on Thu Jul 20, 2017 12:00 pm

USPS is not great, my mail lady is awesome and I talk to her about all the shipments. However some idiots don't care. I had a small Wes21 print shipped from CH and they folded it and put it in my mailbox. The gallery quickly sent me another in a more sturdy package. Had a damaged DHL as well also sent a new print. All were insured by the shipper, though always ask as a buyer.
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